Most survey companies contract out their live calling projects and do not operate a live call center of their own. Triton live surveys are conducted in-house at our state of the art live calling facility outside of Portland, Oregon. We employ, train, and manage our own team of experienced agents. Triton has developed our own customized live agent software system that is simple for our agents to operate and provides tremendous flexibility to conduct both simple and complex survey questionnaires.
Triton can conduct virtually any type of live survey. In particular, our agents excel at obtaining extemporaneous open ended answers and comments from participants.
Another benefit of operating our own call center is the ability to conduct live surveys at lower cost. See our pricing guide for more details.